Professional referrals · Upstate New York

A warmer handoff home.

Olive Branch works alongside hospital teams, rehabilitation professionals, care managers, aging-service organizations, senior communities, long-term care insurance professionals, and other trusted partners helping adults remain supported at home.

Begin a professional referral →Call (315) 217-1275

Who we support

Clear communication from referral to first visit.

A referral should not disappear into a general inbox. We begin by clarifying the household’s needs, location, timing, payment pathway, and whether nonmedical companion support is an appropriate fit.

Hospital + rehabilitation

Practical nonmedical support around discharge, household routines, meals, errands, transportation, companionship, and family coordination.

Care management + aging services

Thoughtful caregiver matching, dependable communication, and an honest assessment of service scope and availability.

Community + senior living partners

Private-pay companion support, respite, concierge visits, dementia-informed routines, and help connecting families with useful local resources.

What happens next

A referral pathway people can understand.

01 · ConnectShare the family’s contact information, town, timing, and the concern prompting the referral.

02 · ClarifyWe speak with the family, explain our nonmedical scope, and confirm whether the requested schedule may be supported.

03 · PlanIf the fit is appropriate, we organize the consultation, proposed schedule, pricing, and caregiver-matching process.

04 · CommunicateWith appropriate permission, we keep the referring professional informed about the referral’s progress and next step.

Referral fit

Helpful details for the first conversation.

You do not need a completed care plan. The basics below help us give the family a clear and realistic response.

Please include

Client or family contact information and permission to reach out
City or town and anticipated start date
Reason for referral and current transition
Estimated days, times, and visit length
Private-pay or long-term-care-insurance considerations

Our scope

Nonmedical companion and household support
Hospital-to-home and transition assistance
Dementia-informed companionship and routine support
Respite and flexible concierge visits
Honest guidance when another level of care would be safer

Begin the handoff

Refer with confidence.

Email our team to begin a professional referral, or call when timing is urgent. Existing authorized partners may also use their CareMatch access.

Email the referral team →CareMatch partner access

Please do not email Social Security numbers, payment-card information, passwords, or urgent medical information. Call 911 for immediate danger or urgent symptoms.