Text Message Terms

Effective October 1, 2026

Olive Branch Home Care LLC sends text messages to clients, family contacts and caregivers who have agreed to receive them.

What we text about

• Families: visit updates such as a caregiver checking in or out, late arrivals, schedule changes and coverage updates.
• Caregivers: schedule, shift and onboarding reminders and requests.
• Everyone: replies to questions you send us and account notices.

We do not send marketing texts under this program.

Consent

We text only people who opt in, for example by checking a consent box, telling our team, or texting us first. Agreeing to texts is not a condition of receiving services.

Frequency and cost

Message frequency varies with your schedule and requests. Message and data rates may apply.

How to stop or get help

• Reply STOP at any time to stop texts. We will send one message confirming you are unsubscribed.
• Reply HELP for help, or call 315-217-1275.
• To start again, reply START or ask our team.

Carriers are not liable for delayed or undelivered messages. Texts are not for emergencies; call 911 if someone is in danger.

Privacy

We do not sell or share mobile phone numbers or text opt-in information with third parties for their marketing. See our Website Privacy Notice and CareMatch Portal Privacy Notice.

Questions: info@obranchhomecare.com · 315-217-1275